FAQ

All sales are final. We do not accept returns on live shrimp. However, we will reimburse you for any Dead on Arrival (DOA) shrimp following our guidelines.

Order cancellations will incur a 5% charge on the total order amount. This fee applies to any order cancellation request and cannot be waived for any reason, even if the request is made right after the order is placed.

If you need to edit your order to add or remove items, email us, and our team will assist you.

To cancel an order, please email your order number to supershrimpca@gmail.com, and we will process it for you.

In the rare case of Dead On Arrival (DOA), please follow these steps:

• Fill in the DOA Form within 2 hours of the first delivery attempt with a clear photo of the deceased shrimp within the original packaging.
• Store credits will be issued for the cost of lost invertebrate(s) only.
• If you prefer a replacement, we will invoice you for the shipping cost.

Yes. Claims will be void if:

• Packages are left outside for extended periods in extreme temperatures.
• The shipment is forwarded to another address unless delivered on the same day.

We ship our shrimp using Canada Post and Purolator for reliable and secure 1-2 day delivery across Canada.

Express Shipping: 1-2 business days, 100% live arrival guarantee.

Once your order ships, you will receive an email with a tracking number to monitor your shipment.

Unforeseen events like extreme weather conditions may cause shipping delays. We will monitor these situations and inform you of any potential delays.

We are confident in our packaging and shipping methods. All our orders come with a 100% live arrival guarantee on our shrimp.

If any shrimp arrive deceased:

• Contact us within 2 hours of delivery at supershrimpca@gmail.com.
• Provide a clear photo of the deceased shrimp within the original packaging.
• A credit will be issued for livestock found to be DOA.

We take extra care to ensure your shrimp arrive safely. During colder months, we include heat packs, and in warmer weather, we use cold packs to maintain the right temperature. With our extensive experience shipping across Canada, we guarantee a smooth delivery and healthy shrimp upon arrival.

Our current handling time is 1 to 5 business days. However, we may delay shipments due to extreme weather conditions.

We follow a temperature-based shipping policy depending on the low of day temperature :

• -4°C and above: Shipping available.
• -5°C and below: Orders will be held until conditions improve.

We do not ship to P.O. Boxes when your shipping location is 0°C and below.